Who is this article for?

Users who want to open a nuisance observation ticket based on location and time period.

Incident Intelligence module access is required.

This tutorial guides you through visualizing tickets from Incident Intelligence within Ideagen Envirosuite.

You will learn how to select data ranges, confirm settings, and access related nuisance observation report issues from cluster view for comprehensive incident management.

Visualizing a cluster map

To visualize the incident ticket cluster map:

1. Log into the system.

   

2. Click Incident Intelligence to open the incident management section within Ideagen Envirosuite.

   

3. Click here to open the date selection menu for specifying the ticket creation data range.

   

4. Fill the data range field with the desired day, month and year to define the scope of data.

   

5. Click Confirm to save the selected data range and apply it to the incident intelligence analysis.

   

6. Click Cluster to view the clustering option for ticket grouping by location.

   

7. Zoom in and out to group cluster based on location. When zoomed into a cluster, individual points appear. These points are individual resolved tickets from the complaint management tool.

   

8. Click a point to choose the specific ticket for detailed incident review.

   

9. The auto-direct link will open a new tab to the corresponding ticket selected in the cluster view.